outstanding software.
excellent results.

Privacy Policy of LUCY - Industrial Management Solutions

LUCY - Industrial Management Solutions is based in The Netherlands, called LUCY hereafter. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

  • Topics:
  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

LUCY collects the following data:

Personal identification information: name, email address, phone number. Listing complete?

How do we collect your data?

You directly provide LUCY with most of the data we collect. We collect data and process data when you:

  • When you register on our websites, e.g. for Newsletter and Contact button
  • Listing complete?
  • Use or view our website via your browser’s cookies.
  • Purchase a product or service from us
  • Request more information about a product or service that we offer
  • Apply for a job position at LUCY

LUCY may also receive your data indirectly from the following sources:

  • Send us an email directly
  • Voluntarily complete a customer survey
  • Receive a demonstration
  • Enter commercial discussions
  • Enter a contract

How will we use your data?

LUCY collects your data so that we can:

  • Process your order and manage your account
  • Email you the newsletter
  • Contact you when requested
  • Provide a demonstration
  • Provide you with commercial proposals
  • Enter and execute a contract
  • Contact you for satisfaction reviews and follow ups
  • Follow up on your job-application

LUCY will not share your data with other companies. LUCY may share your data with partners working for LUCY; they may be outside the European Union.

How do we store your data?

LUCY ensures that there are appropriate physical and technical controls in place to securely protect your personal data in the European Union.

LUCY will only keep your information for as long as we need it to assist you with your request, products, services, newsletter subscription, or other services associated to LUCY. There are statutory durations on how long we should keep your information, for example, certain financial transactions must be retained for 7  years for audit purposes. We shall delete your data when we are no longer providing you with any products or services, or when you request for us to delete your data if not conflicting with statutory regulations. We shall delete your information according to guidance issued by the Information Officer.

Marketing

LUCY would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

[List organizations that will receive data]

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop LUCY from contacting you for marketing purposes or giving your data to other members of the LUCY Group.

If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

LUCY would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request LUCY for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that LUCY corrects any information you believe is inaccurate. You also have the right to request LUCY to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that LUCY erases your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that LUCY restricts the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to LUCY’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that LUCY transfers the data that we have collected to another organization, or directly to you, under certain conditions.
  • If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
    • Call us at: +31 (0)30 2627186
    • Or write to us: info@LUCY-ims.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

LUCY uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

You can disable cookies by adjusting your browser settings, but then some functions on our sites may not work correctly.

Changes to our privacy policy

LUCY keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 28 February 2022.

How to contact us

If you have any questions about LUCY’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

  • Email us at: info@LUCY-ims.com
  • Call us: +31 (0)30 2627186
  • Or write to us at: LUCY - Industrial Management Solutions; a/ o Information Officer; Niasstraat 1, 3531WR Utrecht, Netherlands

Should you wish to report a complaint or if you feel that LUCY has not addressed your concern in a satisfactory manner, you may contact the Information Officer.

outstanding software.
excellent results.

Contact me...
subscribe newsletter